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Customer Support Executive – Voice Process

GENZ SERVICE · Chennai

Fresher Eligible

Location

Chennai

Salary

Salary not disclosed

Experience

0-3 yrs

Employment

Full Time · Work from office

Posted 3 November 2026 · Applications close 1 December 2026

Open positions

10

Hiring status

Actively hiring

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Job description

We are looking for enthusiastic and customer-focused individuals to join our Customer Support team as Customer Support Executives. The selected candidates will be responsible for handling customer calls, understanding their queries, resolving complaints, and providing timely and effective solutions while ensuring a positive customer experience.

Roles & responsibilities

Handle inbound and outbound customer calls professionally. Understand customer queries and provide accurate information and appropriate solutions. Resolve customer complaints and service-related issues efficiently. Maintain a professional and courteous approach during customer interactions. Follow up with customers whenever required to ensure issue resolution. Maintain accurate records of customer interactions in the system. Coordinate with internal teams to resolve customer issues. Meet assigned performance and productivity targets. Follow company policies, call-handling procedures, and quality standards.

Requirements

Good Communication Skills, Fluent english, Computer Knowledge

Experience requirement

0-3 yrs

Department

Customer Support

Qualification

Any qualification

Skills required

Good Communication SkillsFluent englishComputer Knowledge