SHIFT MANAGER

Job description

Roles & responsibilities

Supervise and coordinate daily store operations during assigned shifts. Manage team members and allocate daily tasks effectively. Ensure excellent customer service and resolve customer complaints. Monitor sales performance and support achievement of store targets. Oversee billing, cash handling, and digital payment transactions. Maintain proper inventory levels and coordinate stock replenishment. Ensure food quality, cleanliness, hygiene, and safety standards. Monitor employee attendance, shift schedules, and work performance. Train and guide new employees on store operations and company procedures. Ensure smooth opening and closing activities of the store. Prepare daily sales reports and operational updates. Minimize operational errors, product wastage, and inventory shortages.

Requirements

Strong Leadership, team management skills, Good Communication, Basic computer, Time management, Decision Making Skills, Problem Solving, Interpersonal skills, Office administration & Operations Management

Candidate requirements

* Previous experience in QSR, café, bakery, or food retail operations is preferred. * Good communication, leadership, and customer-handling skills. * Ability to manage a team and work in rotational shifts. * Knowledge of billing, inventory, and store operations is an advantage.

Experience requirement

0-2 yrs